buyer-faqs

Buyer FAQs

Explore answers to the most commonly asked questions for a seamless event experience

Registration & Event Access FAQs

What is required for registration?

When is the last day to register online?

Can I register on-site?

Where can I pick up my badge on-site?

What is the cost to attend the show?

Which shows/events does my badge grant me access to?

How do I access the show floor?

When will I get my QR code?

I am registered for SOURCING only. What does that mean?

I paid for my registration and need a receipt. Who should I contact?

Can I bring a guest?

Can I register my team with the same email address?

I’m registered but unable to attend. Can I transfer my registration to someone else?

What is the age limit to attend?

General FAQs

Where can I access the exhibitor lists?

Is there a cost to attend the on-site education?

Where is the event located?

What are the event hours?

Where should I stay? What hotels are available?

Can I bring my pet to the show?

Can I take photos or video at the event?

What are the food options on-site?

What is the best way to get to the show? Is there a shuttle service?

How do I get to and from North Hall, Central Hall, and South Hall?

How can I rent a wheelchair?

Are strollers allowed on the floor?

Are roller bags allowed on the floor?

Event Planer & Mobile App

What is the event planner and why do I need it?

How do I access the event planner?

How do I download and access the February 2026 edition of the mobile app?

How do I log in to the Event Planner (mobile app and desktop)?

I am unable to log in. Who should I contact?

How do I create a favorites list?

How do I create a personal agenda?

I am looking for specific products and categories. How do I filter the exhibitor list to easily find what I am looking for?

If I plan on the desktop, will I see all my saved favorites and the agenda on the app too?

Can I message or contact exhibitors through the app?

What is a featured brand profile?

How do I know I am getting the most up-to-date information?

I have additional questions or feedback, who can I contact?